Refund policy

Refund policy

We want you to feel confident when shopping with PiercingArt. If you have an issue with your order, please contact us as soon as possible so we can review the situation and help you with the next step.

Contact us first

Before returning any item, please email us at support@evpiercingart.com with your order number, the email used at checkout, and a clear description of the issue.

Return eligibility

Return eligibility depends on the item type, product condition, hygiene requirements, and the reason for the return request.

Items must generally be unused, unworn, clean, and in their original condition and packaging. For hygiene and safety reasons, certain intimate jewelry and body jewelry items may not be eligible for return once opened, worn, or used.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within a reasonable time after delivery. Please include photos of the item, packaging, and shipping label so we can review the issue.

If the problem is confirmed, we may offer a replacement, refund, or another suitable solution depending on the situation.

Non-returnable items

For hygiene reasons, worn body jewelry, intimate jewelry, opened personal-use items, final sale items, customized items, and products without original packaging may not be accepted for return.

Refunds

Once a return or refund request is reviewed and approved, refunds are usually issued to the original payment method. Processing time may vary depending on your payment provider.

Return shipping

Unless the item is damaged, incorrect, or defective, customers may be responsible for return shipping costs. Original shipping fees may not be refundable.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Need help?

For return or refund questions, contact us at support@evpiercingart.com.